CUSTOMER FREQUENTLY ASKED QUESTIONS |
| 1. How to assemble a KD "Knocked Down" Door:Single with 2 Sidelights
Double Doors Interior Doors -- Our doors are labeled by door number, not line item on order sheet. For example, if line item #1 has 9 doors, those doors will be labeled 1-9. Double doors will take up 2 numbers total. For example, line item #2 is a double door, those will be labeled 10 and 11. |
| 2. How to stain a wood door. How to refinish a wood door. For Step-by-Step Written Instructions Click Here. |
3. When should I refinish my wood door? When do I reapply a topcoat? When your door looks a bit cloudy at the bottom, it's time to scuff it down with steel wool and reapply a top coat! See first photo below! If the color is faded, peeling or chipping, it's time to sand it down to bare wood and restain it! See second photo below!
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| 4. How to install/replace your door sweep: Click Here |
| 5. How to perform a String Test- Do you think your door is warped? Click Here for Instructions on how to test for warpage. |
| 6. How to take off a 3 Point Lock: Click here for Instructions on installing a 3 Point Lock, still having trouble? Click Here for more tips and tricks! |
| 7. Why choose a wood door over a fiberglass door? Click here for comparing door types! |
| 8. What's the maintenance with a wood door? Click here to learn more about maintaining a wood door! |
9. What are the expectations for picking my order up? We offer pick ups Monday through Friday, 8am-12pm and 1pm-4pm. Pick up orders will not be crated. We STRONGLY recommend bringing tie downs, straps, blankets, tarps, foam, and an extra person. Pick ups on Saturdays and Sundays are by APPOINTMENT ONLY! Doors will be completely assembled, transom (if applicable) will be separate. You'll have a trim pack (interior casing, exterior brickmold), stain touch up (if finished by us), and if handle is purchased with your door, there will be a box with your handle. Vehicles Recommend for picking up:     |
10. What are the expectations for having my door delivered by Nicks? Once the order is completed, paid in full, delivery address confirmed, our local driver will call to schedule delivery. If you are working with a contractor, they will call your contractor to see what day is best to deliver. Doors will be completely assembled, transom (if applicable) will be separate. You'll have a trim pack (interior casing, exterior brickmold), stain touch up (if finished by us), and if handle is purchased with your door, there will be a box with your handle.  |
| 11. What are the expectations for having my door shipped? Every order is photographed during crating including accesories, then archived for future references. Inspect shipping crates and content before signing off. Reports on any damage/mistakes will need to be marked on driver's paperwork and email us photo evidence within 72 hours.We crate them in fork-liftable custom sized crates on pallets for each and every order. Delivery will be scheduled by the shipping company using the phone number provided. Customer responsibility to arrange and provide offloading help upon receiving, our carriers provide curbside delivery, lift gate may be available depending on weight and length of crate. LTL Carriers listed but are not limited to: R & L, Estes, XPO, RoadRunner, TForce, Saia Freight, ABF. |
I need to order replacement parts. Door Sweeps, Weather Stripping, Hinges, Astragal Locks, Clavos Nails
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12. How to replace the glass in my door? (This is only referencing to Nicks Doors) Put on gloves and safety glasses in case glass breaks
1 Use a utility knife to cut caulk on outside of door so glass is loose from door.
2 Repeat on the inside
3 On inside you may need to score the clear coat where the glass sticking and door meet so it will separate cleanly
4 Use a scrapper or a mini bar to slowly work the glass sticking away from the glass. Do so along the entire edge making sure to only pry little at a time. If you pry too far in one place you risk breaking the glass sticking. Door glass is tempered so it is strong and will generally not break if you pry against it.
5 After you pried all the way around and removed the sticking, you score the silicone and remove the nails left behind that were holding in the sticking and remove glass by pushing from the outside it.
6 Scrape away all old silicone to prepare glass opening for new glass.
7 Apply new silicone, and set glass inside. You may need to put spacers on the bottom of the glass so that gravity doesnt allow the glass to sag over time. Spacers can be wood pieces, rubber, or cork.
8 Fill in space from glass to door with silicone.
9 Place sticking back on and nail into place.
10 Silicone where glass meets wood on the outside of the door.
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I have a problem with my order, how do I make a claim? Here at Nick's, we take pride in our doors. If there is any problem with an order we will do our best to take care of this! 1. Send in photos of the issue(s). We'll need 1 close up, 1 bit farther back, and 1 of the door as a whole for each issue. 2. Email the photos to us with your order number in the subject line. Please add a detailed message about the issue(s) in the body of the email. 3. We will review the photos and make a claim against the order. You'll recieve an email from us about this claim. 4. If additional instruction or photos are needed, we will notify you. Thank you for your business, we appreciate you. |
