Customer Frequently Asked Questions

Watch our stain/refinishing video or use the written finishing guide below.

Watch the staining video
Download finishing instructions

If the bottom rail or exposed areas start to look cloudy, dull, or dry, it is usually time to lightly scuff and reapply a topcoat.

If the stain is fading, peeling, chipping, or the wood looks exposed, it is time to sand and refinish the door.

Wood doors need periodic visual inspection and finish maintenance, especially on sun-exposed or weather-exposed sides.

Read our wood door maintenance page

Wood doors are often chosen for their authentic look, custom design flexibility, and premium architectural appearance.

Compare wood vs. fiberglass doors

Use the assembly video that matches your configuration:

• Single door with 2 sidelights
• Double doors
• Interior doors

Important: our doors are labeled by door number, not by the line item number on your order sheet.

Example: if line item #1 contains 9 doors, those pieces may be labeled 1–9. A double-door pair uses two door numbers.

Download door sweep instructions

Download string test instructions

Download 3-point lock instructions

Watch extra tips and tricks

This guidance applies to Nick's doors.

Before starting, identify your door style:

• N Line
• AC Line
• SW Line

If you have an N Line door, also determine whether it has raised mouldings or no raised mouldings around the glass and panels.

Watch the glass replacement video

1. Wear gloves and safety glasses.
2. Cut the caulk on the outside so the glass can separate from the door.
3. Repeat on the inside.
4. Score any finish buildup where the glass sticking meets the door.
5. Use a scraper or mini pry bar and work slowly around the sticking.
6. Remove remaining nails and carefully push the glass out.
7. Scrape away old silicone and prepare the opening.
8. Apply fresh silicone and set the new glass in place.
9. Use bottom spacers if needed so the glass does not sag over time.
10. Reinstall the sticking, nail carefully, and seal the exterior edge.

Pickup hours are Monday–Friday, 8:00 AM–12:00 PM and 1:00 PM–4:00 PM. Saturday and Sunday pickups are by appointment only.

Pickup orders are not crated. Please bring tie-downs, straps, blankets, tarps, foam, and an extra person to help.

Your order will typically include:

• Fully assembled door unit
• Separate transom, if applicable
• Trim pack (interior casing and exterior brickmold)
• Stain touch-up, if finished by us
• Handle box, if purchased

Once your order is completed, paid in full, and the delivery address is confirmed, our local driver will contact you to schedule delivery.

If you are working with a contractor, we may coordinate with them directly.

Your order will typically include the assembled door unit, separate transom if applicable, trim pack, stain touch-up if finished by us, and hardware box if purchased.

Every order is photographed during crating, including accessories, and archived for future reference.

Inspect the crate and contents before signing. Any visible damage or mistakes should be noted on the carrier paperwork, and photo evidence should be emailed within 72 hours.

Orders are crated in custom, forkliftable wood crates on pallets. Delivery is scheduled by the carrier using the phone number on the order.

Customers are responsible for arranging offloading help. Most carriers provide curbside delivery. Liftgate service may be available depending on crate size and weight.

Common LTL carriers may include R&L, Estes, XPO, Roadrunner, TForce, Saia, and ABF.

View shipping photo example
View crate example

We take pride in our doors and will do our best to help if there is a problem.

1. Take photos of each issue.
2. For each issue, send 1 close-up photo, 1 medium-distance photo, and 1 full-door photo.
3. Email the photos with your order number in the subject line.
4. Include a detailed description of the issue in the email body.
5. We will review the information and open a claim on the order.
6. If we need more instructions or photos, we will contact you.

Thank you for your business. We appreciate you.

For quick help, use the site chat feature or call us directly at 219-663-2279.

Yes — we specialize in custom wood doors built to your exact opening and design.

Yes — we focus exclusively on high-quality wood doors.

Yes — we ship doors worldwide and regularly work with customers across the U.S. and internationally.

The fastest way is to call 219-663-2279 and speak with a door expert who can guide you and price your project.

Talk to a Door Expert